Terms and Conditions
Welcome to CSP&G Inc. Website. We provide our website as a service to our customers. Please review the following basic rules which constitute our "Terms Of Use & Legal Notices," which govern your use of our website. By using our website you agree to be bound by the terms and conditions set forth below, and our Privacy policy and all disclaimers or other terms and conditions that appear elsewhere on our website (collectively the "Agreement"). Your use of our website constitutes your agreement to follow and be bound by the agreement. If you do not agree to be bound by the Agreement, please do not use our Website. Although you may "bookmark" a particular portion of our website and thereby bypass the agreement, your use of (or clicking onto) any portion or page of our website still binds you to the agreement. Since we may revise the agreement at any time, we recommend that you visit these pages periodically to review the agreement.
General Information
Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become CSP&G Inc. property unless pre-arrangements are made. Preferred file type is Adobe PDF. Acceptable applications for Mac & PC include (but are not limited to) Quark Xpress, Adobe PageMaker, Adobe Illustrator, Adobe InDesign, Adobe Photoshop and Adobe PDF. Additional charges may apply if furnished media are incompatible with our software. We cannot guarantee consistent results if files are generated by other applications like Microsoft Publisher. For best results, all rasterized files should be converted to CYMK. All fonts must be included or embedded. Images must be flattened with CMYK in TIFF or EPS format. Proofs will be e-mailed or shipped out within 24-48 hours of receipt of files and order form. Final approval will only be accepted in written format. No verbal approvals will be accepted. We are not responsible for shortage reprint. If you need guarantee count, you must order a 10% overage. Quoted prices do not include any shipping, handling or sales taxes (if applicable). Prices are subject to change without notice. All jobs require payment in full upon acceptance of order. Unless other payment terms have been previously arranged and account is up to date, your credit card will be charged upon placement of order.
Customer Supplied Artwork Files
Customer supplied artwork files, “NO” proof will be sent. For each job, the customer may be required to supply a color hardcopy proof of their job when placing their order. If the job is two-sided, folds or binds (like brochures and catalogs), then a working model (mockup) of the job is required to indicate backup, page orientation, folding, binding and page order/assignment. We are not responsible for any such errors if a working model is not provided prior to proofing.
White Paper
CSP orders paper from different paper companies or manufactures, paper is a unique product specifically designed to work for printing companies. The main use of wood pulp is to make paper where whiteness (similar to but not exact brightness every time) so that we will not get consistent results every time.
Color Match
We produce commercial color +/- 10% for cmyk or any Pantone colors; we cannot be responsible for PMS match.
Color Proof Accuracy
Please note that although color proofs supplied to the customer are highly calibrated and very accurate, they cannot match the final printed product 100%. This is due to the fact that proofs are created in a different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that the customer proof may not closely match our proofs or the printed piece either for the same reasons, and because the customer supplied proofs are not calibrated to our presses. Color Match; we produce commercial color +/- 10% for cmyk or any Pantone colors; we cannot be responsible for PMS match.
Turnaround Time
Turnaround time begins after receipt of FINAL proof approval or files must be uploaded by 11:00am. Please note that cut off time is 11:00 am, any order approve after 11:00 am EST can be moved to the next business day. Although we make every possible effort to turn jobs around in the estimated times offered, your job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added onto the job. We will not credit customers if a job runs past the estimated turnaround time. TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE!
Time-Sensitive Projects
Our general rule for any time-sensitive order is 3% refund for each day the job is late, maximum refund per order per customer is $1000 This guarantee does not cover fees for mailing service, postage, sales tax, shipping, credit card, rush service and design fees. Production time begins after receipt of FINAL proof approval or files must be uploaded by 11:00am. Please note that cut off time is 11:00 am, any order approve after 11:00 am EST can be moved to the next business day.
Over/Under Runs
Although we endeavor to print the quantity ordered, CSP&G Inc. reserves the right to print within 10% over or under the requested quantity. If a minimum quantity is a necessity we recommend that you adjust the total quantity ordered to account for the possibility of an under run.
Shipping Information
CSP&G Inc. assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item. We will not add insurance to each outgoing shipment unless you requested. We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process shipping changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our shipping and fulfillment department is already scheduling your ship date and preparing your shipping label.
Discounts & Promotions
To qualify for a promotion you must place your order during the promotional period. The discount offer cannot be combined with any other promotions or discounts. Qualifying purchases exclude mailing orders, postage, shipping, rush fees, credit card fees and sales tax.
Sales Tax
All orders are subject to sales tax. If your company is tax exempt, your exemption certificate must be sent or email to our billing department accounting@cspusa.net before ordering so we can set up a tax exempt account for you. No refund or credit back for any orders that being charged or invoiced.
Payment
50% deposit is required on all orders (rush or custom orders may require full payment in advance).
Shipping
We will generally ship your item via a ground carrier service however overnight or other shipping options are available upon request. All shipping fees are the responsibility of the customer.
Right of Refusal
We reserve the right to refuse service or products to any person or organization.
Other Fees
Jobs may be subject to other fees as follows:
- $10.00 - Additional hard copy proofs, per 8.5" X 11", per side.
- $66.00/hour - Approved artwork alterations; 1/4 hour minimum.
- $10.00 - Re-RIP of any file. Multi-page products like catalogs subject to higher rates.
- $5.00 - PDF proof on business card and post card jobs.
- A $30.00 fee will be charged for checks returned due to non-sufficient funds.
- This is not an exhaustive list; other fees may be incurred in special circumstances.
Graphics Design
There is NO ADD’L CHARGE on FIRST REVISION, any customer changes after that will be additional $10 per proof. And $66 per hour of the labor time due to customer's preference. If the customer needs to have a new concept, new images or photos additional cost will apply and your charge will be adjusted accordingly for any additional changes. CSP&G Inc. reserves the right to apply charges to the account as the project progresses. Design documents including, but not limited to, sketches, comps, designs, illustrations, photography, models, and all other design documents are the exclusive property of CSP&G Inc. Exclusive copyright of these materials is reserved by CSP&G Inc., upon full payment of all fees and cost, customer is granted the right to use the designs contained in these materials specified in project contract only. All other rights remain the exclusive property of CSP&G Inc.
Use of Artwork
You understand and agree that we license photos and other artwork, hereinafter referred to as images, from various licensors and/or copyright holders. We are licensed to use the images as permitted in their respective license(s). These images are used in our design templates, hereinafter referred to as templates. You are required to comply with the limitations on how the images and/or templates can be used.
Indemnity
You agree to indemnify, defend and hold us harmless, its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense (including attorneys' reasonable fees) related to your violation of this agreement. You specifically agree to defend, indemnify, and hold us harmless from any and all claims arising from the improper use of trademark, copyright, or other protected material, including but not limited to the use of a union bug.
Proprietary Rights
Unless otherwise noted, all written and/or other materials that are part of our website, including information, images, illustrations, designs, icons, data, software, photographs, graphs, typefaces, graphics, and other material (collectively "Content"), are protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the content, in whole or in part. All content is copyrighted as a collective work under the U.S. and international copyright laws, and we own, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all content. Our trademarks, logos and other trademarks on our Website are the property of their respective owners and are owned by, licensed to, or, where required, used with our permission, and, as such, may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.
Your Use of Our Website
Our website and the content are intended solely for your personal, non-commercial use. You may download or copy the content and/or other downloadable materials displayed on the website for your personal use only; provided that you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, "frame" or use the content for public or commercial purposes without written permission from an authorized representative. It is also strictly prohibited to download any images of our products which appear on our website. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the website or any related intellectual property. You agree that if we, in our sole and unfettered discretion, requests in writing that you remove any link or links to our website, you will promptly do so. You agree that we may, in our sole discretion, and at any time, terminate your access to and use of our website, or any part thereof, with or without notice.
You May Not:
Use images and/or templates together with pornographic, defamatory, or unlawful content or in such a manner that it infringes upon any third party's trademark or intellectual property rights.

Use the images and/or templates in a way that places any person depicted in the images and/or templates in a bad light or in a way that they may find offensive - this includes, but is not limited to, the use of Images a) in pornography; b) in advertisements or promotional materials for tobacco products; c) in advertisements or promotional materials for adult entertainment clubs or similar venues, or for escort services; d) in advertisements or promotional materials for dating services; e) in connection with political endorsements; f) in advertisements or promotional materials for pharmaceutical or healthcare, herbal or medical products, including, but not limited to dietary supplements, digestive aids, herbal supplements, personal hygiene or birth control products, if the use implies that the depicted person engages in any immoral or illegal activity or suffers from a physical or mental infirmity, ailment or condition.

Use any images and/or templates (in whole or in part) as a trademark, service mark, logo, or other indication of origin, or as part thereof, or to otherwise endorse or imply the endorsement of any goods and/or services.

Falsely represent, expressly or by way of reasonable implication, that you or a person other than the copyright holder(s) of the images and/or templates created the images and/or templates.

We are required to provide licensors and/or copyright holders with the names of the users who access images and/or templates. By signing below, you are also confirming that you understand this and are granting us permission to provide your name and contact information as may be required. In the event that anything in this section contradicts any of the agreements or licenses we have with licensors and/or copyright holders regarding the images and/or templates, the terms of those agreements shall govern.

If you use images and/or templates in any way prohibited above or in any agreements between us and licensors and/or copyright holders it will result in liability in accordance with the terms of our agreements with licensors and/or copyright holders.
Custom Orders
Custom orders are non-refundable since they were made based on an individual’s specific colors, design specs, size and measurements.
Order Cancellation Policy
Order that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows: $10.00 per proof, per item - prior to a proof being sent. $25.00 per proof, per item - after a proof being sent, but prior to customer approval. Cancellations: Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. A charge of 50% of the order total will be applied to cancelled jobs. NO REFUND - there will be no refunds once an order is placed and proof form has been signed (NO EXCEPTIONS).

Should the customer abandon their order after 100 days, or 100 days or later of you placing an order from the order date, CSP&G Inc. has not received a response, or any files, or incomplete files from the customer, CSP&G Inc. may at its option cancel the order, customer will not be entitled to a refund including deposit, rush fees, credit card fees, and design fees.
Customer Return Policy
Since each order is unique to each customer it has no re-sale value, therefore “All Sales Are Final”. However customer satisfaction is very important to CSP&G Inc. we stand behind every single order. If you are not satisfied with a product, please contact our sales representative by calling us at 703-321-8100 between 9:00am and 6:00pm, or email to info@cspusa.net

If we verify that we made an error on our end, your order will be reprinted and ready in the shortest turn-around possible.
- You must return your product within 7 days (at your own expense) from the time when the delivery was received.
- All returns must be in new condition, unused in original packaging.
- Some items are subject to a 20% - 30% restocking fee.

Please note that we review each package individually and reserve the right to charge a higher restocking fee contingent upon the condition of the returned item(s). After the items directed to our warehouse, CSP&G Inc. will issue a credit check to our customers; please allow up to 7 business days. Credit card refund could take longer to show up on your billing statement depending on your billing cycle.
Non-Refundable Items
Approved printing jobs.
Items received after 7 days of delivery (NO EXCEPTIONS).
Item has been partially used or distributed.
Damaged item or missing part or original invoice.
Items which are not in original condition or packaging.
Custom orders and factory second sale are non-refundable.
Shipping, postage, mailing, credit card fees, rush fees and design fees.
Should the customer abandon their order for whatever reason, they will not be entitled to a refund for any printing.
Errors, Corrections and Changes
Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right (and we will use commercially reasonable efforts) to correct any errors, inaccuracies or omissions. Additionally, we reserve the right to change or update information at any time without prior notice.
Information & Content You Submit to Us
By using our website, you agree that any information (except for purchase information as applicable), materials, suggestions, ideas or comments you send to us or any other third party using our website is not confidential. By submitting any solicited or unsolicited information using our website, you grant to us and our affiliates an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever, to the extent permitted by law.

We are not responsible for the content you provide to us. Specifically, we are not responsible for any content that violates trademark, copyright, or other intellectual property rights, including but not limited to the use of a union bug. We are not a union shop and are not authorized to print materials with a union bug. If you submit content with a union bug, we will not print any such content if the union bug is observed during our quality control process. Jobs that violate this union bug policy will automatically forfeit monies collected. Refunds, credits, or partial refunds will be at the sole discretion of our company.
Third Party Websites & Links
Our Website may contain links to other websites that are not under our control ("Third-Party Websites"). We provide links solely for the convenience and information of our website users. We do not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any third-party website or its content. A link to a third-party website on our website does not constitute sponsorship, endorsement, approval or responsibility for any third-party website. We make no representation or warranty as to any products or services offered on any third-party website. The conditions of use and privacy policy of any third-party website may differ substantially from the terms of Use and legal notices that apply to your use of our website. Please review the conditions of use for all third-party websites for more information about the terms and conditions that apply to your use of third-party websites.
Applicable Law & Other Terms
Our website is created, operated and controlled in the state of Virginia, in the United States of America. The laws of the state of Virginia will govern the agreement without giving effect to any principles or conflicts of laws. You hereby consent to the exclusive jurisdiction and venue of courts sitting in Virginia, County of Fairfax in all disputes arising out of or relating to the use of our website. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and us with respect to our website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to our website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Information We Collect
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website, place an order by phone or online, make an in-store purchase, save your info with us online, or participate in a promotion or survey. We may maintain a record of your product interests and the purchases you make by phone or online, and we may also acquire information about you from marketing partners, unrelated third parties, or our affiliates.
How We Use Information
When you place an order or make a purchase from us, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, mail or e-mail (if we have questions regarding your order or purchase). We may use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes, and they are not allowed to use personally identifiable information except to provide the services. When you place an order, make a purchase, or save your information online, we may use your e-mail and postal address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences. If you participate in a promotion, we may use your personal information to send you e-mails, postal mail, or telephone (including text messages) regarding our products, services and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls. In addition, we may use information about you and your product interests and purchases from us and our affiliates to help us improve our website design and your online shopping experiences. We may contact you, subject to the choices you have made, via e-mail, mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We may use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
Our Commitment to Privacy
We value our customers and respect their privacy. We collect customer information in an effort to improve your shopping experience and communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we do, however, share your information, under certain circumstances, with third parties that provide services on our behalf, or with whom we have partnered to offer a particular product or service. This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact us in any of three ways (or as discussed in the Contact Us portion of this policy).
Security
Protecting your privacy and your information is important to us. We have taken appropriate measures to prevent the loss, misuse, or alteration of your information. Our employees who have access to information collected on our website are aware of our privacy policy. Your information is only accessible to those employees who need it in order to perform their job.\

Tampering with our website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on our Website are prohibited. Users are prohibited from violating or attempting to violate the security of our website, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) using our website for unintended purposes or trying to change the behavior of our website; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to our website, overloading, "flooding," "spamming," "mailbombing" or "crashing"; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (g) forging communications on behalf of our Website (impersonating our website), or to our website (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on our behalf, including promotions and/or advertising of products or services, is expressly prohibited. You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of our website or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search our Website other than the search engine and search agents provided by us (if any) or by generally publicly available and acceptable browsers. If and when requested, you agree to provide true, accurate and complete user information to us, and to refrain from impersonating or falsely representing your affiliation with any person or entity.
Email Communications
You may elect not to receive emails from us. If you did not opt out of our email program, we will use your email address to send you emails which may interest you. Emails will likely contain information regarding our products or offerings. To unsubscribe from these emails, send us an email letting us know who you are, and that you wish to "unsubscribe" from our mailing lists. Also, an unsubscribe link may appear at the end of our email we send you.
Information Sharing
Your personal information will only be shared with third parties as permitted by our privacy policy. We do not rent, sell, or share your personal information with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances: we provide the information to partners who work on our behalf or under confidentiality agreements (these companies may use your personal information to help us communicate with you about products and offers); we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; we may share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law; we will transfer information about you if we are acquired by or if we merge with another company.
How to Access and Update User Information
You may request to access and update your personally identifiable information by calling us or send us an email or using the link located on navigation bar of our Website, which will take you to the "contact us" page and other areas of our Website where you may contact us directly with your request. We will attempt to provide you with reasonable access to any personally identifiable information you have provided to us within 30 days at no cost. If access cannot be provided within that timeframe, we will provide you with a date by which the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.
Changes to Our Privacy Policy
If we make any material changes in our privacy practices, we will use reasonable efforts to post a notice on our website notifying users that there has been a change, and we will use reasonable efforts to detail changes in the privacy policy area of our website. We recommend you check our website periodically for modifications to this policy. If we are going to use your personally identifiable information in a manner different from that stated at the time of collection through our website, we will notify you via email.
Cookies
We may set and access cookies on your computer. We may also allow other companies that show advertisements on some of our website pages to set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to our cookies. We may use web beacons to access our cookies inside and outside our website and in connection with our products and services.
Contact Us
We use email links located on the "contact us" page and other areas of our website to allow you to contact us directly with any questions or comments you may have. We read every message sent in and will try to reply promptly if you request information or otherwise require a response. We may file your comments to improve our website or our products, or we may review and discard the information.