Trouble Ticket
Quality Assurance: We are committed to ensuring your satisfaction. We strive to ensure that every order is produced to the highest standards. Unfortunately from time to time errors may occur, but rest assured that we stand behind our product. If we verify that we made an error on our end, your order will be reprinted and ready in the shortest turn-around possible. Our staff will work with you to resolve any issue quickly and efficiently.
Reporting an Issue to/with a completed order: If you receive an order with an error or mistake, please follow these procedures to report this issue to us:
Use this form to report a problem with a job
Job / Order / PO
Company Name
Category of Problem
Incorrect or Missing Bindery
Incorrect Paper Type
Job Printed Low Resolution
Job Rotated Incorrectly
Shipping Damages
Color Issue
Coating Issue
Cutting Issue
Folding Issue
Short Quantity
Missing Image
Missing Job
Your Name
Phone Number
Your Email Address
Additional Info
File Upload
If you submit your ticket during normal business hours our Quality Assurance staff or Your Sales Representative will be immediately notified and will being reviewing your concerns within hours. Tickets submitted after business hours will be reviewed the next business day.Most issues are resolved within 1-2 business days. If your job requires a reprint we will do our best to expedite the turnaround of the reprint.
FOR PC** Press & hole CONTROL key on your keyword to choose more than 1 file to upload. FOR MAC** Press & hole SHIFT key on your keyword to choose more than 1 file to upload. *** Please compress large files using the following application before uploading (WIBZIP for PC - STUFFIT for MAC)